You can return your order within 14 days after shipping, after that this is unfortunately not possible (unless the problem is covered by the warranty).
We will refund your money or exchange your product if the following conditions are met:
- Send an e-mail to camille@ateliercontent.be stating your purchased items (name and code of the product) and a short explanation of the reason for the return.
- The request must be submitted within 14 days of the shipping date.
- The items will be returned in the same condition in which they were shipped, in the original box and with all the supplied accessories.
- Return the goods within 20 days of delivery at your expense to Atelier Content BV, Watermolenstraat 3, 9600 Ronse.
- The goods must be returned to us by courier (DHL, Fedex, etc.) or with a traceable (preferably insured) shipment from Bpost. The shipping costs and shipping risks are for your own account.
Upon receipt of the return package, we will refund the amount (excluding shipping costs) to your account within 14 days at the latest.
If you wish to exchange a product for a smaller or larger size, we will send that product free of charge, if in stock. If the article is no longer in stock, you will get your money back.
If you have any questions, you can always contact us.
